PCUG Help Group
The PCUG Help Group exists to help the PCUG members (and only members) with their computer problems. The Group is broadly divided into software and hardware assistance.
Hardware Help
Hardware help is available to troubleshoot problems which are clearly hardware related. Examples of such problems are:
- Computer won’t start and no fans or lights come on when the power is on
- Error messages appear indicating that there is a hardware problem, e.g., no hard drive is installed
- CD drives don’t work or won’t open when the button is pushed
While the Hardware Help will attempt to diagnose hardware problems and fix them, the PCUG does not stock and sell hardware for repairs when the diagnosis requires new hardware. The Group will attempt to install replacement hardware purchased and supplied by the members. In some cases the physical restraints of the computer may make such installation impossible short of factory or authorized repairs. Along that line, it is strongly suggested that members wishing to upgrade their computers consult with the Help Group first to ensure that the right items are purchased.
Software Help
Software help is available to trouble shoot software problems. Examples of such problems are:
- Computer starts but error messages appear indicating that Windows cannot load
- Error messages appear when a program is started
- The computer is very slow to start and operate
- The computer suddenly becomes very slow
- There are problems trying to install new software
- A data disk cannot be read
The Group will assist members with specific software questions. However, there is not enough time to provide tutorials with regard to the features of new programs or new computers.
When requesting software assistance, members are asked to bring the original computer installation disks and any software disks for which there are problems.
For printer problems bring printer, printer cable, power supply and printer driver CD. Also bring desktop or laptop PC.
Laptops
Please be sure to bring the power supply for laptop computers. Battery power may not provide enough time to repair problems. Since all laptop computers are different, please bring any manuals to assist in accessing all of the laptop features.
In recent months the computer sales activities by the big box stores have resulted in members buying computers that were either inadequate or overly expensive for the desired activities. The Help Group will provide advice on the specifications for computers that members are considering buying.
Schedule
Help is available Wednesdays and Fridays from 7:00 to 9:00 AM by signing a sheet at the Club. No sign-ups after 8:30. Summer schedule beginning about May 15 is Wednesdays only from 7-9 AM.